Delivery Terms
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
1. By placing an order electronically through the website you are using, you are deemed
to have accepted the preliminary information form and the distance sales contract
presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers
and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and
other applicable laws regarding the sale and delivery of the purchased product.
3. The shipping costs of the product delivery shall be paid by the buyers.
4. Each purchased product shall be delivered to the recipient at the address specified
by the buyer, provided that it does not exceed the legal period of 30 days. If the
product is not delivered within this period, the buyer may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the
specifications stated in the order, and, if applicable, along with a warranty certificate,
user manual, and other related documents.
6. If the sale of the purchased product becomes impossible, the seller must inform the
buyer in writing within 3 days of becoming aware of the situation. The total amount
paid must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID FOR:
7. If the buyer does not pay for the purchased product or cancels the payment in the
bank records, the seller's obligation to deliver the product shall cease.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product has been delivered, it is determined that the payment was made
using a credit card fraudulently by unauthorized persons, and the bank or financial
institution does not transfer the payment to the seller, the buyer must return the
product to the seller within 3 days at the seller's expense.
UNFORESEEN REASONS PREVENTING TIMELY DELIVERY OF THE
PRODUCT:
9. If force majeure events occur that are beyond the seller’s control and the product
cannot be delivered on time, the buyer shall be informed. The buyer may request the
cancellation of the order, the replacement of the product with a similar one, or a
postponement of the delivery until the issue is resolved.
○ If the buyer cancels the order:
■ If payment was made in cash, the amount will be refunded within 14
days.
■ If payment was made by credit card and the order is canceled, the
product amount will be refunded to the bank within 14 days, but it may
take 2-3 weeks for the bank to transfer the amount to the buyer’s
account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer must inspect the goods/services subject to the contract before accepting
delivery and must not accept any damaged or defective goods/services (e.g.,
crushed, broken, torn packaging, etc.) from the shipping company. If the
goods/services are received, they shall be deemed to be undamaged and in good
condition. The buyer must carefully preserve the goods/services after delivery. If the
right of withdrawal is exercised, the goods/services must not have been used. The
invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11. The buyer may exercise the right of withdrawal within 14 (fourteen) days from the
date the purchased product is delivered to them or the person/organization at the
specified address by notifying the seller via the contact details provided below,
without assuming any legal or penal liability and without giving any reason.
12. SELLER’S CONTACT INFORMATION FOR THE RIGHT OF WITHDRAWAL
NOTICE:
● COMPANY NAME: İMREN PLASTİK VE GIDA SANAYİ VE TİCARET ANONİM
ŞİRKETİ
● ADDRESS: İKİTELLİ OSB MAH. TORMAK I BLOK SK. TORMAK SANAYİ TORMAK
I BLOK NO: 6 İÇ KAPI NO: 6 BAŞAKŞEHİR/İSTANBUL
● EMAIL: info@imrenplastik.com
● TEL: (0212) 486 22 07
● FAX: (0212) 486 22 07
WITHDRAWAL PERIOD:
13. If the purchase is for a service, the 14-day period starts from the contract date. If the
service has begun with the consumer's approval before the withdrawal period
expires, the right of withdrawal cannot be exercised.
14. The costs arising from the use of the right of withdrawal shall be borne by the seller.
15. To exercise the right of withdrawal, the buyer must notify the seller in writing via
registered mail, fax, or email within 14 (fourteen) days, and the product must be
unused as per the "Products That Cannot Be Returned" section of this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the third party or the buyer must be returned
(if the invoice is issued to a company, it must be returned with the return invoice
issued by the company).
17. The return form, the product’s box, packaging, and any standard accessories must
be returned completely and undamaged.
RETURN CONDITIONS:
18. The seller must refund the total amount paid by the buyer and return any documents
that put the buyer in debt within 10 days of receiving the withdrawal notice. The seller
must accept the return of the product within 20 days.
19. If the value of the product decreases due to the buyer’s fault or if the return becomes
impossible, the buyer shall compensate the seller for the damage caused. However,
if the product has been used properly during the withdrawal period, changes and
deteriorations due to its normal use will not make the buyer liable.
20. If the right of withdrawal is exercised and the total purchase amount falls below the
campaign limit set by the seller, the discount received during the campaign will be
canceled.
PRODUCTS THAT CANNOT BE RETURNED:
21. Products that are made specifically for the buyer’s request or personal needs and are
not suitable for return, such as underwear bottoms, swimsuits, bikini bottoms,
makeup products, single-use products, perishable goods, or products that may
expire, cannot be returned if their packaging has been opened after delivery for
health and hygiene reasons. Also, services that have begun with the consumer’s
approval before the withdrawal period expires cannot be returned.
22. Cosmetic and personal care products, underwear, swimsuits, bikinis, books,
copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as
stationery supplies (toners, cartridges, ribbons, etc.), must be unopened, untested,
undamaged, and unused to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES
23. If the buyer defaults on payments made with a credit card, they agree to pay interest
according to the credit card agreement with their bank and will be responsible to the
bank. In this case, the bank may take legal action and claim expenses and attorney
fees from the buyer. In case of default, the buyer agrees to compensate the seller for
any damages.
PAYMENT AND DELIVERY
24. Payments can be made via Bank Transfer or EFT (Electronic Funds Transfer) to the
following Garanti Bank account:
● Account No: 226 - 6200305 TL
● IBAN: TR06 0006 2000 2260 0006 2003 05
25. Payments can also be made online via credit card. Online payments can be
completed as a single payment or in installments. The amount will be charged to the
buyer's credit card at the time of the order.